COVID-19 Information

Welcome to Crosslands Health Services!

Crosslands Resident Care is an outpatient facility responsible for providing quality medical services for those residents who live independently in our communities.

Medical care is always available for urgent needs.

Call Resident Care at: 610-388-5634
or after hours: 610-388-1440 (Firbank Emergency Line)
For life threatening medical emergencies, call 9-1-1 and then pull your emergency pull cord.

Frequently Asked Questions
Philosophy Statement
Resident Info Form
Covid Contact Tracing Info & Form
Designated Friend Form
Medical Transportation Request Form
POLST Presentation & Instructions
Prescription Refill Form
Health Care POA & Living Will Forms
Health Services Organizational Chart (updated March, 2021)

Did you know?…

Medication pick-up in Resident Care is from 3:00pm – 3:30pm. We ask that you try to come during that time period to limit the amount of people being exposed to one another.

We know that the pandemic has been exhausting for you, just as it has been for us. We appreciate your kindness and understanding as we navigate through this period of increasing COVID cases. Please continue to keep in mind that a lot is happening behind the scenes to allow us to continue to keep our residents and staff safe. Our response time to questions, phone calls and requests may be delayed compared to our previous response time. Please be patient with us. Try to make requests in plenty of time and not last minute. We understand urgent matters pop up, and we will do our best to address those cases in a timely manner.

We are currently being inundated with phone calls and drop-ins. Please, do not walk into resident care to ask questions, make appointments or turn in paperwork. There is a black mailbox in the vestibule outside of Resident Care where paperwork can be dropped off. Questions and appointment requests can be phoned into us. Please call 610-388-5634. We ask that you leave a detailed voicemail if we are unable to answer the phone when you call, we will return your call as soon as possible.

If you need to quarantine due to an exposure, please contact Resident Care. We understand quarantining is frustrating and exhausting and a bit confusing due to all of the guidelines floating around. A Resident Care nurse will go over everything with you to try to make things as clear as possible. Quarantining is essential in helping to keep your family, friends and Crosslands staff as safe as possible.

Thank you for the kindness, love and support that so many of you have shown us. It helps us get through each day!


Firbank After Hours Emergency Line
(p) 610-388-1440

Crosslands Resident Care
(p) 610-388-5634, (f) 610-388-5687

KCC Pharmacy
(p)610-388-5651, (f)267-487-8974

CrosslandsRehab Suite – Main Number
(Physical Therapy, Speech Therapy & Occupational Therapy)
(p) 610-388-5501

Director of Rehab and Wellness Services– Antonio Sofia
(p) 610-388-5587

Wellness Team Photos and Contact Info

Wellness Director–Suzanne Stevens
(p) 610-388-5527

Health & Wellness Coach – Vitalize 360
(p) 610-388-5653; link to coach

Aquatics Coordinator – Casey Shedenhelm
(p) 610-388-5678

Registered Dietician – Elizabeth Kautz
(p) 610-388-5570

Supervisor – Teresa Price
Dispatcher–Richard Jackson
(p) 1-888-388-5602

Crosslands Housekeeping – Christine Lilley
(p) 610-388-5530

Chester County Hospital
Radiology Scheduling
(p) 610-431-5131

Chester County Hospital – Main Number
701 E. Marshall St.
West Chester, PA 19380
(p) 610-431-5000

Click the Calendar to enlarge.

This outline is presented for your convenience as a summary of the services of this department – for further details please refer to the green notebook.


            Beatriz Cordova-Pedroza, RN Director

            Nomi Horn, RN, CRNP(Certified Registered Nurse Practitioner)

            Chun Du, RN, CRNP

            Katie Stafford, CNA Administrative Assistant


Monday – Friday        8:00 am – 4:30 pm (Closed Wed. @ 3:30 pm)

Closed daily for lunch (12:00 pm – 1:00 pm) except for emergencies

Saturday                     8:00 am – 12:00 pm

 Please note: Saturday hours are for urgent matters. One nurse is available and may be with someone. Please have a seat in the waiting room and the nurse will be with you as soon as they become available.


Monday am –                       Douglas Lieberman, M.D.

Tuesday am –                       Stephen Conrad, M.D.

Wednesday am –                 Marylou Checchia-Romano, DO

Thursday am –                     Douglas Lieberman, M.D.

Friday am –                          Stephen Conrad, M.D.

Friday pm –                          Marylou Checchia-Romano, DO

Please note: The primary care physicians visit residents in Skilled Nursing and Personal Care units prior to Resident Care office hours.

EMERGENCIES: In the event of a life-threatening emergency, dial 911 and activate our Crosslands emergency alarm system (buttons provided at bedside and in the bathroom). For other emergencies during work hours (Mon. – Fri. 8:00 am – 4:30 pm), call the Resident Care Department at 610-388-5634. For after work hours, on weekends and on holidays, use the Firbank emergency phone number: 610-388-1440.

Staff will make apartment visits in case of an emergency or when a special need arises.

There are times when a resident has a medical situation that is non-life-threatening but may need attention relatively quickly.  These situations can happen anytime and anywhere. While on campus, Resident Care can be utilized during business hours and Firbank can be utilized after hours. If you are out and about when an urgent medical situation arises, there are Urgent Care centers located relatively close to Crosslands. It is your prerogative to use an Urgent Care facility, however, we do ask that you follow up with our office with any paperwork that you were given so that we can update your medical records.

            Local Urgent Care Centers:

                        Tower Health Urgent Care

Address:        300 Old Forge Lane, #302

Kennett Square, PA 19348

Phone:           484-778-8000

Hours:           Daily, 9 am – 9 pm

AFC Urgent Care

Address:        510 E. Gay Street

West Chester, PA 19380

Phone:           484-200-8655

Monday-Friday, 8 am – 8 pm
Saturday-Sunday, 8 am – 5 pm


Since an emergency may result in having to stay in the health center or hospital, residents are urged to have a bag pre-packed with the following personal belongings: robe, slippers, sweater, undergarments, change of clothes, shoes, toothbrush and paste, comb or brush, reading material, and telephone numbers of persons who should be contacted.


The Pendant Alert System adds an additional level of comfort for those residents whose medical conditions could make it difficult for them to summon help by phone or by the Crosslands emergency alarm system. This is an alarm alert, worn by the resident as a pendant, used to summon help. Request forms, along with detailed information for this system, are available at the Resident Care office.


It is the philosophy of KCC to strive to the best of the communities’ ability to ensure that all independent residents are up and moving around in the morning hours by use of an automated wireless check-in system known as SARA. The system monitors individual cottages and apartments, not individual residents. The system will monitor the opening of the front door between the hours of 5:00 am – 10:30 am. If a resident opens their door between these hours the system will record the successful check-in. At 10:30 am those who have not successfully checked in by opening their front door will receive an automated phone call. Those who answer that phone call will be prompted to check-in by pressing the number 1 on their phone. If the check-in has not been completed successfully the resident will then receive a phone call from a resident care staff member. If there is no answer, maintenance will be dispatched to that apartment to make sure the resident(s) are ok.

If you are going to be away, please submit a form to the receptionist at the front desk in the main center with the information of the days that you will be away and when you should return. The receptionist will enter this information into the SARA system so that you will be removed from the check-in during that time period.

BLOOD TESTS: (by appointment only)

PT/INR finger sticks: Mon., Tues.& Thurs., 8:00 am – 9:00 am

(Pro Time/International Normalized Ratio)

Blood draws for labs: Wednesday & Friday, 8:00 am – 9:00 am

(Please bring prescription for blood draws before the day of your blood draw.)


Residents are notified verbally of ALL diagnostic and blood test results (normal and abnormal) by the Nurse Practitioner. These results are reviewed by the primary physician and then scanned into the resident’s electronic medical record.

All consultation forms will be reviewed by the Director of Resident Care and the primary physician before they are scanned into the resident’s electronic medical record.

Copies of test results will be provided to a resident when requested.


(Private physicians and specialists may call or fax in prescriptions.)

Phone: 610-388-5651
Fax: 267-487-8974


Monday – Friday, 3:00 pm – 3:30 pm: Pick up in Resident Care

Monday – Friday, 4:30 pm – 5:30 pm: Pick up in Crosslands Pharmacy


(No Saturday pick up)

For all refills:

Please place empty bottles or a prescription refill sheet in the wooden box located on the wall to the left of the resident open mailboxes or in the wooden box in the hallway, outside of the Resident Care office. The pharmacy requests that you submit your refill order three business days before your supply will be depleted or before leaving on a trip (four days if your supply will run out over a long weekend). Newly ordered medications are usually dispensed the same weekday. Please do not call in your refill requests.


Weekly Medi-sets will be dispensed with medications for residents in need.


 Monday – Thursday, 1:30 pm – 2:30 pm

By appointment only


Influenza vaccinations are offered each fall. Injections ordered by physicians are also administered. These include: Tetanus, Pneumovax, Lupron, Vitamin B-12, Special Intramuscular (IM) medication and others.


Ear wax removal is done by appointment only.

Residents receive a health review on an annual basis. A notice will be sent out by Resident Care with a date and time for both the Medical Review with a nurse and the Annual Wellness Exam with the resident’s Primary Physician.

On the date of the Medical Review a nurse will review your medication list, medical history and review and update emergency contact information and any other pertinent information to your healthcare. This information is not only helpful to us but is also necessary to comply with Medicare guidelines.

On the date of the Annual Wellness Exam the physician will conduct an overall physical assessment, review medications and order blood work and any diagnostic tests that they deem necessary.


Residents who are sick and unable to come to the dining room may receive a dinner tray in their apartment. Residents in need of this service should call the Resident Care Department at 610-388-5634before 2:00 PM each day they feel they need one. A dining room staff member will call the resident for a menu selection. Please state any food allergies, food intolerance and the need for a special diet. Residents may call Firbank at 610-388-1440 for a tray if ill on weekends or holidays.

Dates for off campus diagnostic testing and appointments for consulting physicians should be reported to the Resident Care Administrative Assistant. Consultation forms are provided to the resident to ensure communication between the consulting physician and the Resident Care department. The forms will be put in the resident’s open mailbox the evening before the test or appointment is scheduled. When necessary, transportation can be arranged.


Transportation to medical appointments that you have been referred to by Resident Care and that are within our servicing area (Chester County Hospital system,Crozer Hospital System,Riddle Hospital System and Jennersville Hospital)is arranged through the Resident Care office. Transportation fees will be covered by Crosslands for these types of trips. Slips for transportation requests can be found in the resident care waiting room and at the Main Center on the shelf under the resident bulletin boards. Requests for transportation should be made at least 3 business days in advance.

Transportation to off-site medical appointments that are not within our servicing are and/or are not referred to by our physicians but selected by residents are not scheduled by the Resident Care Office. If a medical service is provided at Kendal or Crosslands (such as Podiatry, Audiology, Dentistry) and you choose to go elsewhere, you are responsible for arranging transportation. Transportation fees for these trips will be charged to the resident. These arrangements may be made with the transportation department at 1-888-388-5602. Requests for transportation should be made as early as possible.

The Liaison Program was instituted and is run and staffed solely by resident volunteers. A liaison person accompanies residents who need assistance to medical appointments and are unable to find a friend or family member to go with them. Liaison provision depends on volunteer availability. The Resident Care Administrative Assistant will arrange fora liaison to go with those who need one.


Appointments can be made by calling Resident Care at 610-388-5634.

Audiologist: Joseph Chiarello, Au.D.             

Every Wednesday evening, alternating start times

6:00 pm – 7:00 pm and 7:15 pm – 8:15 pm

Every other Saturday, 10:00 am – 12:00 pm

Cardiologist: Raghuram Mallya, M.D.

Once every other month,1:15 pm – 4:30 pm

Neuropsychologist: George Ledakis, Ph.D., Kathleen Breslin, Ph.D.

                        As Needed

Optometrist: Sarah Kulich, OD

                        3rd Thursday of each month, 1:00 pm – 4:00 pm

Plastic Surgeon: R. Michael McClellan, M.D.

                        Every Friday, 1:00 pm – 1:45 pm

Psychiatrist: Rona Pasternak, M.D.

                        Every other Tuesday, 9:00 am – 4:00 pm

Psychologist: Robert Pomerantz, Ph.D.

                        Every Wednesday as needed

Social Services:

                        Rosemarie Carpenter, Director of Social Services: 610-388-5635
Megha Pathak,
Social Service Associate: 610-388-5636

Residents who are interested in learning more about the services provided by Social Services may contact Rosemarie Carpenter or Megha Pathak. Services include requests for information on several support groups including low vision, Parkinson’s, cancer survivors, and home caregivers/companions.

Rehab Suite:

                        Rehab Suite Main Number: 484-259-0140

                        Antonio Sofia, Director of Rehab Services: 610-388-5587

Sandra Delligatti, Physical Therapist: 610-388-5604

Speech Therapy, Physical Therapy and Occupational Therapy services are available by physician referral through the Resident Care office.

                        Elizabeth Kautz, Registered Dietician: 610-388-5000 x 219

A Registered Dietitian is available by self-referral or by physician referral and can be arranged through the Resident Care office.



Matthew Ballas, DMD

Elderdent dental office located in the Wellness Center

To schedule an appointment call 267-708-0156


Marc Bobik, DPM – office located in the Wellness Center

Monday, Tuesday, Wednesday 10:00 am – 12:00 pm

Richard Oller, DPM – office located in the Wellness Center

Every 3 weeks on Tuesday, 1:40 PM – 4:00 pm

To schedule an appointment with Dr. Bobik or Dr. Oller, please call Crosslands Resident Care 610-388-5634


Appointments can be made by calling Kendal Resident Care at 610-388-5531.

Audiologist: Joseph Chiarello, Au.D.             

Every Wednesday evening

Every other Saturday

Cardiologist: Raghuram Mallya, M.D.           

Once every other month

Continence Specialist: Marie Mangino, CRNP (By doctor’s referral only)

                                    Once monthly

Hematologist/Oncologist: Dr. William Luginbuhl (By doctor’s referral only)

Once monthly

Neuropsychologist: George Ledakis, Ph.D.

                                       As Needed

Optometrist: Lauren Richards, O.D. – office located in Lower Cumberland

                        Once monthly

Podiatrists: Ronald Melincoff, DPM – office located in Lower Cumberland

Every other Tuesday

Richard Oller, DPM – office located in Lower Cumberland

Every Wednesday

Plastic Surgeon: R. Michael McClellan, M.D.

                        Every Friday

Psychiatrist:Rona Pasternak, M.D.

                        Every other Tuesday

Psychologist: Robert Pomerantz, Ph.D.

                        Every Monday

Transportation can be arranged to take you to Kendal.


Kendal Home Care offers additional services to residents of Crosslands, Cartmel, Coniston and Kendal at Longwood when daily activities become more challenging and life is more difficult than it needs to be.  Our Home Care provides extra support and assistance, allowing residents to make the most of everyday and maintain their health and independence.  Our array of services can be provided daily or on an intermittent basis.  The program is fee-for-service based – meaning it allows for one-to-one assistance charged at an hourly rate under a separate agreement.

Services can be delivered in increments of 15 to 30 minutes or by the hour.  Our program is unique in that family or friends may purchase Home Care, as a comforting gift for a resident member.

To learn more about bringing Kendal Home Care into your home, see attached brochure or contact:

Millie Lee, LPN

Home Care Manager